Develop skills in conflict resolution to manage disagreements effectively and maintain positive workplace relationships.

At the end of this course, participants should:

• Understand what conflict and conflict resolution mean
• Understand all six phases of the conflict resolution process
• Understand the five main styles of conflict resolution
• Be able to adapt the process for all types of conflicts
• Be able to break out parts of the process and use those tools to prevent conflict
• Be able to use basic communication tools, such as the agreement frame and open questions
• Be able to use basic anger and stress management techniques

SHRM PDCs: 12
Intended Audience: All