Gain knowledge about lean and Six Sigma methodologies for process improvement and elimination of waste.

This course is designed to help you in the following ways:

• Develop a 360 degree view of Six Sigma and how it can be implemented in any organization.
• Identify the fundamentals of lean manufacturing, lean enterprise, and lean principles.
• Describe the key dimensions of quality – product features and freedom from deficiencies
• Develop attributes and value according to the Kano Model
• Understand how products and services that have the right features and are free from deficiencies can promote customer satisfaction and attract and retain new customers.
• Describe what is required to regulate a process
• Give examples of how poor quality affects operating expenses in the areas of appraisal, inspection costs, internal failure costs, and external failure costs
• Using basic techniques such as DMAIC and how to identify Six Sigma Projects
• Use specific criteria to evaluate a project
• Discover root causes of a problem
• Design and install new controls to hold the gains and to prevent the problem from returning.

SHRM PDCs: 12
Intended Audience: All