This course introduces the concept of emotional intelligence and provides strategies for enhancing emotional self-awareness and empathy.

This course is designed to help you in the following ways:

• Define emotional intelligence and emotions
• Identify the components of emotional intelligence
• Identify tools to gain control over emotions
• Determine effective verbal and nonverbal communication skills
• Successfully execute conflict resolution and manage relationships with others
• Identify the benefits of being emotionally aware
• Recognize ways to apply emotional intelligence in the workplace

Determine ways to make a great impression on others

SHRM PDCs: 12

Intended Audience: All