This course promotes understanding and respect for differences among employees, including cultural, racial, gender, and personal differences.

This course is designed to help you in the following ways:

• Define sensitivity training and its usefulness and necessity in the workplace.
• Identify the benefits for self and the company in pursuing a sensitivity objective.
• Successfully raise awareness of others.
• Identify different types of stereotypes; their delivery and effects.
• Discuss Human Resources and its best practices for dealing with issues associated with stereotypes.
• Define the steps to handling complaints associated with sensitive issues and stereotypes.
• Describe the pros and cons of being “sensitive”.

SHRM PDCs: 12

Intended Audience: All