This course provides practical strategies for building and maintaining strong, positive relationships with colleagues, clients, and customers. Topics include empathy, respect, conflict resolution, and networking.

By the end of this course, participants will be able to:

• Understand the difference between hearing and listening
• Know some ways to improve the verbal skills of asking questions and communicating with power.
• Understand what non-verbal communication is and how it can enhance interpersonal relationships.
• Identify the skills needed in starting a conversation, moving a conversation along, and progressing to higher levels of conversation.
• Identify ways of creating a powerful introduction, remembering names, and managing situations when you’ve forgotten someone’s name.
• Understanding how seeing the other side, building bridges and giving in without giving up can improve skills in influencing other people.

SHRM CE/PDCs: 12

Intended Audience: All