Help Pilot lets shoppers talk to your store. With one tap they speak to a hands-free voice assistant that answers out loud, or they can type instead. It connects to your Shopify catalog, policies, and orders, so answers come from your real store data. Shoppers can ask about product details, availability, shipping, returns, and order status. For order questions, customers verify their email first. The assistant replies in the shopper language. Setup takes minutes from your theme editor, no code.