This course provides in-depth instruction on effective communication skills, covering both verbal and non-verbal cues, active listening, handling difficult conversations, and tailoring your message to your audience.

By the end of this workshop, participants should be able to:

• Understand what communication is
• Identify methods of communication
• Identify barriers to communication and how to overcome them
• Develop non-verbal and paraverbal communication skills
• Use the STAR method
• Listen actively and effectively
• Ask good questions
• Use appreciative inquiry as a communication tool
• Adeptly converse and network with others
• Identify and mitigate precipitating factors
• Establish common ground with others
• Use “I” messages

SHRM CE/PDCs: 12

Intended Audience: All