Learn effective strategies for managing and expressing anger in a healthy and constructive manner.

By the end of this course participants will be able to:

• Understand anger dynamics in terms of the anger cycle and the fight or flight theory.
• Know common anger myths and their factual refutations.
• Know the helpful and unhelpful ways of dealing with anger.
• Know techniques in controlling anger, particular reading anger warning signs, using coping thoughts, exercising relaxation techniques and blowing off steam.
• Understand the difference between objective and subjective language.
• Know tips in identifying the problem.
• Express a feeling or position using I-messages.
• Know skills and techniques in making a disagreement constructive, including effective negotiation and solution-building.
• Reflect on one’s hot buttons and personal anger dynamics.
• Know alter, avoid and, accept ways of responding to an anger-provoking situation.
• Understand the energy curve and how it can help in responding to someone else’s anger.
• Learn and practice de-escalation techniques.
• Gain an integrated view of anger management and how it can be best practiced.

SHRM PDCs: 12

Intended Audience: All